Before a booking is confirmed
Sending a booking or quote request does not create a payment obligation. A service is confirmed only after T.Marjode agrees the scope, date, and price with you.
Refund & cancellation policy
Fair outcomes when plans change.
This policy explains cancellations, rescheduling, service concerns, and how approved refunds are handled.
Last updated: July 10, 2026
Cancellations before service
For cancellations made at least 24 hours before the confirmed start time, eligible prepaid amounts will be refunded after deducting any disclosed, non-recoverable direct costs. A cancellation charge will never exceed the fair and reasonable loss caused by the cancellation, considering the notice given and our ability to reassign the team. No cancellation fee applies where the booking cannot be honoured because of the death or hospitalisation of the person for whom the service was booked, subject to reasonable evidence.
Rescheduling
We will make reasonable efforts to move a booking when you contact us before the scheduled start time. A rescheduled service normally carries the payment forward. Additional costs may apply where transport, staffing, or specialist materials must be arranged again.
After work has started
Once work or treatment has begun, amounts relating to properly delivered work and materials already used are generally non-refundable. This is especially relevant to fumigation chemicals, consumables, and property-specific supplies that cannot be recovered. Nothing in this policy limits a consumer's rights where a service is defective, unsafe, materially different from the agreed scope, or not delivered with reasonable care and skill.
Service concerns
If the delivered service does not match the agreed scope, contact us as soon as reasonably possible with a clear description and, where useful, photographs. We will review the concern promptly. Depending on the circumstances and your statutory rights, the remedy may be a return visit, correction, service credit, partial refund, or full refund.
If we cancel or cannot deliver
If T.Marjode cancels a confirmed service and cannot provide a suitable replacement date, or fails to deliver the agreed service, any amount paid for the undelivered service will be refunded promptly and without a cancellation charge.
Approved refunds
Approved refunds are returned to the original payment method where possible. Processing usually takes 5 to 10 business days after approval, although your bank or payment provider may require additional time.
Commercial agreements
Where a signed commercial contract includes cancellation, service-credit, or refund terms, that agreement takes priority over this general policy.
Request help
Email t.marjoden@yahoo.com or call +234 816 6128 691. Include your name, booking date, service address, and the reason for the request.